Privacy Policy
Your privacy matters to us. Learn how we collect, protect, and manage your information across askbroadband.site.
1. Data Processing & Preferences
At askbroadband.site, we are committed to safeguarding the privacy of our website visitors and phone callers. This Privacy Policy details how your personal data is collected, processed, and maintained when you browse our site or connect with our consultancy team.
We operate as an independent broadband consultancy and referral service aiding customers in exploring Community Fibre options and network availability. We do not sell your personal data to third-party marketers.
2. Information We Collect
a. Information You Provide Voluntarily
When you initiate a phone call through our hotline (033 0133 5152) or contact us via email, we may collect information such as your name, telephone number, address/postcode (to verify full-fiber broadband availability), and details regarding your query.
b. Automatically Collected Usage Data & Analytics
Like most websites, we automatically collect basic technical data when you visit askbroadband.site. This includes your IP address, browser type, device details, referring URLs, pages visited, and interaction timestamps.
3. Cookies & Google Ads Conversion Tracking
We utilize cookies and scripts (including Google Tag Manager, Google Analytics, and Google Ads conversion tags) to measure campaign effectiveness and enhance site functionality.
- Conversion Tracking: When you click phone hotline links, an event callback tag (`gtag_report_conversion`) logs the call conversion for Google Ads optimization.
- Analytics Cookies: Help us analyze traffic patterns and user interactions to improve page load times and user experience.
- Managing Cookies: You can adjust your browser settings at any time to reject cookies or warn you before accepting a cookie.
4. How We Use Information & Data Disclosure
We process your data strictly to fulfill your request for telecom consultation and coverage checks:
Independent Referral Notice: We may share necessary transaction parameters with network providers or fulfillment partners strictly to finalize requested service referrals or switches on your behalf.
5. Your Legal Rights (UK GDPR)
Under UK Data Protection law, you hold rights regarding your personal information, including:
- The right to request access to the personal data we hold about you.
- The right to request correction or deletion of your personal records.
- The right to restrict or object to certain data processing activities.
To exercise any of these rights, please contact our privacy compliance desk at privacy@askbroadband.site.
Questions Regarding Privacy?
If you have questions about how your information is handled during a consultation call, speak directly with our team.
Call Support: 033 0133 5152